Effective Date: 14 May 2019

Your privacy is important to us, and we take our responsibility of caring for it seriously. This policy describes what information DealerSA collects when you use the mobile, online and downloadable products and services provided by DealerSA.

 

1. Information We Collect

The information we collect depends on what products you use and how you use them. Please see below for more details.

A. Information You Give Us Directly

We collect information you provide us, including:

• Email address, region/city/country, identification number, date of birth, telephone number(s) and password;
• Details you provide when capturing customer and vehicle information, including:

• Customer full name, email address, telephone numbers;
• Vehicle identification and registration numbers amd specification details.

When you participate in social features (such as chat), the information that you disclose may become publicly available. It also may be read, copied, collected or used by other users.

B. Other Information We Collect When You Use Our Products

We collect other information automatically when you use our products, including:

• IP address;
• Mobile and other hardware or device identifiers;
• Browser information, including your browser type and the language you prefer;
• Web/mobile page views and interaction;
• Web and Mobile Device event information, including diagnostic and crash reports, request and referral URL's and system activity details.

We collect and store information locally on your browser/device, using mechanisms like cookies, browser web storage (including HTML 5), databases and application data caches.

C. Information Provided to Us by Third Parties

TransUnion Limited: Disclosure of TransUnion Account Credentials directly to TransUnion via approved integration methods in order to retrieve data related to your TransUnion Account and by-request retrieval of vehicle information.

Mobile Platforms. If you utilise our mobile app (“Dealer SA”) on your mobile device and/or tablet, we receive information about you from the app stores and other mobile platform providers. This information includes your username and/or device ID. Our app may also request additional personal information from you, such as push notification tokens and your precise geographic location, though we will collect this information only if you give us your explicit consent.

D. Legal Basis for Processing

If you are a resident of the European Union, we rely on a number of legal grounds to process information about you. For example, we will process information about you where we have your consent, where we have a legitimate interest to do so, where the processing is necessary for the performance of a contract with you, and where we have a legal obligation to process your information. To learn more about the legal grounds on which we rely to process your information for any particular purpose, please contact us via the options in Section 11 below.

2. How We Collect Information

We collect some information from you when you provide it to us directly, such as via an online form or through data submission on our mobile app. We and third parties also use certain technologies described below to collect information to deliver excellent experiences.

A. Cookies and Similar Technologies

Cookies are small text files stored on your Internet browser. We use cookies and similar technologies to help enhance your experience on our site by providing automatic login and storing page view preferences.

You can disable cookies, limit the types of cookies you allow, or set your browser to alert you when cookies are being sent. Please refer to guidance provided by your individual web browser if you'd like help in managing your cookie preferences.

We use Internet log files (which contain technical data such as your IP address) to monitor traffic on our platform, troubleshoot technical problems, detect and prevent fraud and enforce our User Agreement.

We currently do not respond to Do Not Track (DNT) signals. We may adopt a DNT standard if one is established. In the meantime, you may opt out of certain types of tracking, including certain analytics, by changing your cookie settings.

3. How We Use Your Information

We use your personal and non-personal information, both individually and combined together, in the following ways:

To operate our business and to enhance and personalize your experience including to:

• Operate, improve, and develop our services;
• Facilitate sharing on social networks;
• Measure the health of our services;
• Set up and maintain accounts you register for;
• Identify, fix, and troubleshoot bugs and service errors;
• Provide software updates;
• Adhere to your preferences and to deliver dynamic content; and
• Help keep our services safe and fair, resolve disputes, investigate and help curb fraud and illegal behaviour, comply with the law, and to enforce our agreements and policies.

To provide you support, including to:

• Help identify and troubleshoot problems with your account;
• Communicate with you and respond to your specific requests or questions; and
• Manage and send you confirmations and important information about your account.

To personalize our communications with you, including to:

• Present offers and/or information relating to our platform;
• Make recommendations to you.

We retain the information we collect for as long as necessary to provide our products and services, and we may retain that information beyond that period if necessary, for legal, operational or other legitimate reasons.

4. Information We Share with Third Parties

We do not share personal information that directly identifies you (such as your name, contact, e-mail or address details) with third parties for their own use without your consent, unless it is either required by law or we determine that disclosure is reasonably necessary to enforce our rights, property or operations or to protect our players or third parties. We may share anonymous or aggregated information, or other data that does not directly identify you, with third parties, for analytical purposes.

We employ third parties to collect or process personal information on our behalf for various reasons, such as facilitating payment processing, or sending electronic communication such as email, in-app and text messaging. When our third party agents or service providers collect or receive personal information, we require that they use the data only on our behalf and for purposes consistent with this policy.

However, in the event of a reorganization, divestiture, merger, sale or bankruptcy, we may transfer all information we collect to the relevant third party and will obtain your consent to do so if required by law.

We do not control information sent from your browser to third parties, such as advertising networks and analytics companies that receive information in the normal course of your Internet activity. When third party technologies or social tools are integrated into our products, those third parties may collect information when you use our products. An example is the Facebook "Like" button.

5. Where We Hold Your Information

Personal information we collect may be stored and processed for the purposes set out in this Privacy Policy in the United States or any other country in which DealerSA, its associates, or third party agents operate. By using our products, you acknowledge that your personal information may be transferred to recipients in the United States and other countries that may not offer the same level of privacy protection as the laws in your country of residence or citizenship.


6. How We Protect Your Personal Information

Security of our customers' information is a priority at DealerSA, and we take a range of measures to help protect it, including encryption of sensitive personal and financial information. Even so, no security measure is 100% perfect. This means we cannot guarantee the security of your information and do not assume any responsibility for the unauthorized use or access to your information under our control.

7. Your Choices and Controls

We give you meaningful choices when it comes to important uses and collection of information. For example, you can update your account information and preferences and choose to opt in or out of communication channels.

You can review and change most of your preferences through your Profile settings. If you need additional assistance, please contact support@dealersa.co.za.

You can access the personal information we hold about you. To request access, please contact support@dealersa.co.za. Before we process any request, we may ask you for certain personal information in order to verify your identity.

You may have additional rights under local law, including the right to request erasure or portability of personal information and the right to object to or restrict processing of information. Where applicable, you can exercise these rights by contacting support@dealersa.co.za.

You also may adjust your browser settings to block certain online tracking, such as cookies, as further described in section 2.

8. Third Party Services

Our websites and products may contain advertising or third-party services (such as the Facebook Like button or links to third-party websites). If you click on those links, you will leave the DealerSA website and go to the site you selected. If you visit a third-party website or use a third-party service, you should consult that site's or service's privacy policy.

9. Changes to Our Policy

We may update this policy from time to time, so please review it frequently. We'll notify you of material changes via a notice on our home page (www.dealersa.co.za) thirty days before they go into effect. If we are required by applicable data protection laws to give you enhanced notice or seek your consent to any such changes, we will do so. You can see when this policy was last updated by checking the "last updated" date displayed at the top of this policy.

10. Contact Us

If you have a complaint or question about this policy, please send an email to support@dealersa.co.za.


11. Right to Contact a Data Protection Authority

If you have a concern about how we collect and use information, please contact us. You also have the right to contact your local Data Protection Authority if you prefer.